Refund policy
Return & Refund Policy (Damaged Items Only)
At BrezzaCart, we carefully inspect every order before it is shipped. If your item arrives damaged during transit, we're here to help.
Eligibility
We only accept returns or refunds for items that are received in a damaged condition.
To be eligible:
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You must contact us within 48 hours of receiving your order.
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The item must be unused and in its original packaging.
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Please record a continuous unboxing video from the moment you receive the sealed package until the product is fully unpacked. This video is required as proof if the item is damaged, missing, or incorrect.
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Claims for damaged, missing, or incorrect items cannot be processed without a clear unboxing video.
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You must also provide:
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Clear photos or a short video showing the damaged item.
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Photos of the outer packaging.
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A photo of the shipping label (if visible).
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Non-Eligible Returns
We do not accept returns or refunds for:
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Change of mind.
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Incorrect size, color, or variant ordered by the customer.
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Normal wear and tear.
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Damage caused after delivery.
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Improper use, mishandling, or misuse of the product.
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Claims submitted without the required unboxing video.
Refund Process
Once we receive and review your claim:
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If your claim is approved, you may receive either:
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A full refund to your original payment method, or
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A free replacement item (subject to product availability).
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Refunds are typically processed within 5–10 business days after approval. The time it takes for the funds to appear in your account depends on your payment provider.
How to Submit a Claim
Please contact our customer support with:
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Your order number.
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The complete unboxing video.
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Photos or videos of the damaged item.
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A brief description of the issue.
Our support team will review your request and respond as quickly as possible.
Contact Us
If you receive a damaged item or have any questions about this policy, please contact our customer support team through the Contact Us page on our website.